Faq

Frequently Asked Questions

 About Our Sleep Masks

**Q: How do I know which sleep mask is right for me?**  
A: Our sleep masks come in one universal size that adjusts to fit most head sizes comfortably. The adjustable straps ensure a secure fit without being too tight.

**Q: Are your sleep masks suitable for all sleep positions?**  
A: Yes! Our sleep masks are designed to work comfortably for back, side, and stomach sleepers. The contoured 3D design prevents pressure on your eyes.

**Q: Can I wear the mask all night?**  
A: Absolutely. Our masks are designed for extended wear and use breathable, hypoallergenic materials that are comfortable for 8+ hours of sleep.

**Q: How does the Bluetooth feature work?**  
A: Simply pair the mask with your smartphone via Bluetooth, then play your favorite sleep sounds, music, or meditation apps. The built-in speakers are designed for comfort.

**Q: How long does the battery last?**  
A: On a full charge, the battery lasts approximately 8-10 hours of continuous use—perfect for a full night's sleep.

**Q: How do I clean my sleep mask?**  
A: Remove the Bluetooth module first. Hand wash the mask with mild soap and lukewarm water. Gently pat dry. Do not machine wash. Allow to air dry completely before use.

**Q: Are the materials hypoallergenic?**  
A: Yes, all our sleep masks are made with hypoallergenic, skin-friendly materials suitable for sensitive skin.

Shipping

**Q: How long does shipping take?**  
A: We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping times exclude weekends and holidays.

**Q: Do you ship internationally?**  
A: Yes, we ship to most countries worldwide. International shipping times vary by location (typically 10-21 business days). Customs duties may apply.

**Q: What are the shipping costs?**  
A: Shipping costs are calculated at checkout based on your location. Orders over €50 qualify for free standard shipping.

**Q: Can I track my order?**  
A: Yes! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

**Q: What is your return policy?**  
A: We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging.

**Q: How do I initiate a return?**  
A: Contact our customer service team at support@sleepzee.com with your order number.

**Q: Can I exchange my mask?**  
A: Yes! We offer free exchanges within 30 days of purchase.

**Q: What if my mask arrives damaged?**  
A: We'll replace it immediately at no cost. Contact us with photos within 7 days of receipt.

Product Care

**Q: How long will my sleep mask last?**  
A: With proper care, our sleep masks typically last 1-2 years depending on frequency of use.

**Q: How do I charge the Bluetooth module?**  
A: Use the included USB charging cable. A full charge takes approximately 2 hours.

**Q: Are your masks latex-free?**  
A: Yes, all our products are latex-free and made with safe, non-toxic materials.

 Still Have Questions?

Contact us at support@sleepzee.com. We're here to help!