Shipping & Returns

 Shipping & Returns Policy

Shipping Information

 Shipping Methods

Standard Shipping (5-7 Business Days)
- Free on orders over €50
- €5.99 on orders under €50

Express Shipping (2-3 Business Days)
- €14.99 for all orders

Shipping times are calculated from the order date and exclude weekends and holidays.

 International Shipping

We ship to most countries worldwide. International shipping typically takes 10-21 business days depending on your location. Customs duties and taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your delivery status.

 Returns Policy

30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your sleep mask, you can return it within 30 days of purchase for a full refund.

### Return Conditions

To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Return must be initiated within 30 days of purchase
- Proof of purchase (order number) is required

How to Return

1. Contact us at support@sleepzee.com with your order number
2. We'll provide you with return instructions
3. Pack the item securely and ship it back to us
4. Once received and inspected, we'll process your refund within 5-7 business days

Refunds

Refunds are processed within 5-7 business days of receiving and inspecting your return. The refund will be credited to your original payment method.

Exchanges

We offer free exchanges within 30 days of purchase. Contact us at support@sleepzee.com to arrange an exchange.

Damaged or Defective Items

If your item arrives damaged or is defective:
1. Contact us within 7 days of receipt with photos
2. We'll arrange a replacement or refund at no cost to you

 Questions?

Contact us at support@sleepzee.com for any shipping or returns questions.